Help

Will my IMCA.TV account work for this?

No. They are not connected. This is a completely separate service.

I can't login with my USERNAME

With Race Cast Live all customers log in with EMAIL and PASSWORD only. USERNAMEs are not utilized.

Lost Password/Account

  • Click "Sign In" on the upper right
  • Forget Password?
  • enter Your Email
  • click "Send Instructions"

Change Password

  • Click "Sign In" on the upper right
  • Click "Dashboard" on the upper right
  • select Password
  • change your Password on that page

Change Billing

  • Click "Sign In" on the upper right
  • Click "Dashboard" on the upper right
  • select Billing
  • select Use Another Card

My Live Broadcast Skips/is Slow

Make sure to have the best internet speed possible! Go to: www.speedtest.net and test your speed. We recommend at least 5 MBPS download speed to watch our events. A number of other factors could be at play (wireless, programs running, broadband throttling, and more). 

It Charged Me Again!

All Subscriptions are automatically renewed every month unless you cancel it. This is listed in the product description, the name of the pass (example: Monthly), and in the Terms of Use that each user agrees to at time of purchase.

Cancel Subscription

  • Click "Sign In" on the upper right
  • Sign In
  • Click "Dashboard" on the upper right
  • Click "Billing"
  • Under "Active Plan" select "Change Pla"
  • Click "Cancel Membership" on the lower right

I have canceled and it says "Next Payment Date"

When you cancel it will end your subscription at the next possible payment date. This way you can enjoy your account for the length of your purchase. "Next Payment Date" is the next possible payment date. It will not charge you if you have canceled.

Refunds

We do not provide refunds for weather, event cancels, or schedule changes. 

All other circumstances (accounts, technical, etc) are considered. Depending on the circumstance we will determine the best remedy for every issue. We pride ourselves in being fair with the subscriber and offering the best customer service possible.

Kicked Out / One Device

Subscribers are allowed to view on one device at a time. Sharing your login or trying to access from other devices may cause an interruption in service.

Need More Help?

The best way to get help is to email support@racecastlive.com